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BASIC COMPANY INFORMATION
Minitec, proizvodnja strojev in trgovina z elementi za avtomatizacijo proizvodnje, d.o.o.
Teharska cesta 41, 3000 Celje, Slovenia
The company was entered in the Court Register of the District Court of Celje on 16 October 2007, registration number SRG 1/09600/00.
VAT ID: SI15822265 (VAT payer)
Company registration number: 2335506000
Bank account (IBAN): SI56 0400 0027 8235 517, held with OTP banka d.d.
SWIFT code: KBMASI2X
Standard Classification of Activities (SKD): 28.220 – Manufacture of lifting and handling equipment
Minitec d.o.o. operates the website: https://minitec.si/
GENERAL TERMS AND CONDITIONS
The general terms and conditions of the online store www.minitec.si are drawn up in accordance with the Consumer Protection Act (ZVPot-UPB2), the Personal Data Protection Act (ZVOP-1), the General Data Protection Regulation (GDPR), and the Electronic Communications Act (ZEKom-1).
The online store www.minitec.si (hereinafter also referred to as the “online store”) is operated by Minitec d.o.o., Teharska cesta 41, 3000 Celje, Slovenia, company registration number 2335506, tax number 15822265, which is also the provider of e-commerce services (hereinafter also referred to as the “provider”).
The provider reserves the right to make any changes to the general terms and conditions without prior notice. Changes take effect upon publication and are binding for users.
Order Placement Process
- Product Selection – The customer selects the desired products and adds them to the shopping cart.
- Cart Review – In the cart, the customer can review the selected products, change quantities, remove items, or proceed to checkout.
- Entering Details – The customer enters delivery and billing information and selects the payment and delivery method.
- Order Review – At checkout, a summary of the entire order is displayed, including all costs.
- Placing the Order – The customer places the order by clicking the “Place Order” button. After successful submission, the customer receives an electronic confirmation of receipt of the order.
Reviewing and Correcting Errors Before Placing the Order
The checkout is designed as a single-page checkout (so-called one-page checkout), allowing the customer to easily review and edit all information in one place. Before finalizing the order, the customer has the opportunity to review and correct all entered data. The checkout displays the selected products, their quantities, prices, delivery costs, the chosen payment method, and the delivery and billing details.
- Before placing the order, the customer may:
- change product quantities,
- remove products from the cart,
- correct or modify the entered delivery and billing information,
- change the selected payment or delivery method,
- cancel the ordering process at any time.
The order is considered final only after the customer reviews the order summary and confirms it by clicking the “Place Order” button. This ensures effective identification and correction of any potential errors before the order is submitted.
Contract and Order with Obligation to Pay
The product price, VAT amount, and shipping costs are visible in the shopping cart before the order is completed. You will be notified of all details regarding your online order via the email address provided during checkout. If you do not receive the confirmation, there is a possibility that an incorrect email address was entered.
The purchase contract is concluded between the consumer and the provider when the consumer completes the purchase on the website www.minitec.si and receives electronic confirmation from the provider at their email address. From that moment onward, all prices and other conditions are fixed and apply equally to both the provider and the consumer.
The purchase contract is stored electronically by the company and can be provided upon written request.
Issuance of Invoice
Upon delivery of the ordered items, the provider will also send the buyer a printed invoice or delivery note if the buyer has been granted a deferred payment option.
The invoice details the price and all costs related to the purchase. The buyer is obliged to verify the accuracy of the data before submitting the order. Any subsequent objections regarding the accuracy of issued invoices will not be considered.
Prices and VAT
All prices are in euros (EUR) and include VAT, calculated in accordance with Article 94(1) of the Value Added Tax Act (the company is a VAT payer). Current prices apply to all orders. The applicable price is the one valid at the time of payment confirmation.
The provider strives to ensure the accuracy and timeliness of information published on the website; however, errors in prices, delivery times, product descriptions, or features may occur. Since changes cannot always be updated simultaneously with their occurrence, the provider will inform the customer of any changes and allow cancellation or replacement of the ordered product.
Payment Methods
In the online store, payment by pro forma invoice is available to both natural and legal persons. In the case of registration and seller approval, legal entities may be granted deferred payment with a delivery note.
Delivery and Shipping Costs
The contractual partner for the delivery of smaller shipments is Pošta Slovenije (Slovenian Post). If the weight or size of the packages exceeds the capacity of the primary contractual partner, delivery costs will be calculated separately and communicated to the customer for approval. Shipping costs are borne by the customer. The delivery cost will be displayed upon checkout and stated on the invoice received with the ordered products.
All orders will be dispatched within three to five working days after receipt of the order. For products with a specifically indicated longer delivery time, that delivery time applies. If a product is out of stock, you will be notified by email or phone within three working days of order receipt, and we will jointly agree on a further solution.
Return of Goods
Within fourteen (14) days of receiving the goods, the consumer may withdraw from the purchase contract without stating a reason by sending a written notice. The notice is deemed timely if sent within the prescribed period. The goods must be returned undamaged and in unchanged quantity within thirty (30) days after the notice of withdrawal, unless the goods were destroyed, damaged, lost, or reduced in quantity without the consumer’s fault.
Returned goods must be accompanied by the original invoice received with the goods. The only cost borne by the consumer in connection with withdrawal from the contract is the cost of returning the goods (calculated according to the delivery service price list). In sales contracts, the company may withhold reimbursement until the returned goods have been received or until the consumer provides proof that the goods were sent back.
If the returned goods have already been paid for, the refund will be transferred to your bank account; therefore, please include your IBAN in the written notice.
Goods may be returned by post to the following address:
Minitec d.o.o., Teharska cesta 41, 3000 Celje, Slovenia.
Complaints and Returns
If the consumer receives incorrect goods compared to those ordered or damaged goods, they may file a complaint within eight (8) days of receiving the goods by sending a complaint together with a copy of the original invoice to our address. In the event of a complaint, the consumer may, in accordance with legal limitations, request replacement, repair, or a refund.
Returned products must be unused, undamaged, in their original packaging, and include all supplied accessories.
Material Defects
The seller must deliver goods in accordance with the contract and is liable for material defects that appear within two years of delivery (Article 25b of the Consumer Protection Act).
A defect is considered material if:
- the goods do not have the properties necessary for their normal use or trade;
- the goods do not have the properties required for a specific purpose for which the buyer is purchasing them, and which was known or should have been known to the seller;
- the goods do not have the properties and qualities expressly or implicitly agreed upon or prescribed;
- the seller delivered goods that do not correspond to the sample or model, unless the sample or model was shown for informational purposes only.
Limitation of Liability
The provider makes every effort to ensure the accuracy and timeliness of information published in the online store. Nevertheless, product characteristics, availability, and prices may change so rapidly that the provider may not be able to update the information in time. In such cases, the customer will be informed of any changes and given the option to cancel the order or replace the ordered product.
Copyright
The online store www.minitec.si is the exclusive property of Minitec d.o.o. All rights are reserved. Any reproduction or distribution of information from the website is permitted only with the prior written consent of the owner, as the website may contain content protected by third-party copyrights. Any infringement of copyright law will be subject to legal prosecution.
The provider reserves the right to amend these terms and conditions without prior notice.
Personal Data Protection
We ensure the protection of personal data in accordance with applicable personal data protection legislation.
Personal data will be used exclusively for the purpose for which it was provided (quotation, invoicing, communication related to your order, and sending informational materials).
Access to personal data is restricted to authorized employees of our company. Your data will never be shared with third parties. From time to time, we may inform you by email about new products or services.
You may request in writing or by phone that we permanently or temporarily stop using your personal data for direct marketing purposes within 15 days, and we will notify you of this within 5 days.
Complaint Handling and Dispute Resolution
Slovenian law exclusively governs the interpretation of these terms and conditions and any contracts concluded between the provider and the customer. The contracting parties undertake to resolve disputes amicably; if all out-of-court settlement options are exhausted, the competent court in the Republic of Slovenia, according to the provider’s registered office, shall have jurisdiction.
In accordance with applicable legislation, the provider does not recognize any out-of-court consumer dispute resolution body as competent for resolving consumer disputes initiated under the Out-of-Court Consumer Dispute Resolution Act.
The provider, who as a supplier of goods and services enables online shopping in the Republic of Slovenia, provides the following online link for assistance with online consumer dispute resolution: https://www.gov.si/teme/resevanje-potrosniskih-sporov/ The aforementioned regulation stems from the Out-of-Court Consumer Dispute Resolution Act, Directive 2013/11/EU of the European Parliament and of the Council of 21. May 2013 on alternative dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 in Directive 2009/22/EC (Directive on Alternative Dispute Resolution for Consumers).
The provider complies with applicable consumer protection legislation and ensures an efficient and confidential complaint-handling system. Complaints must be submitted via email to prodaja@minitec.si.
The company will confirm receipt of the complaint within five (5) working days and inform the customer about the course and expected duration of the complaint-handling procedure.